PRODUCT REFUND POLICIES All returned items must be undamaged & unused, in original packaging and received within 30 days of purchase. Mombasa products have a clear inner package to view the color. Do not open this inner package if you intend to return the items because of color issues - as it cannot be refunded. Shipping and handling is not refunded once item is shipped. All returned items are subject to a 20% restocking fee with a $15 minimum. Seasonal merchandise (Christmas, Halloween, Special Holidays, etc) must be returned 15 days prior to the Holiday. Non-Stocked Special Ordered items and Special Made-to-Order items are NOT eligible for return consideration. Mombasa Bali, Siam, Baby Siam and Maya Canopies as well as Patio Living Concept products are NON RETURNABLE! COD returns will not be accepted. Product Returns to     Logistics     121 Hartz Blvd     Broadway VA 22815   Nicamaka Distributors Inc. • 1717 N Bayshore Dr.• Suite 123 Miami FL 33132 • (305) 377-0808 • Fax (305) 377-0806 www.nicamaka.com (English) •

 

 

[ENTER YOUR RETURN POLICY OR USE THE DEFAULT INFORMATION PROVIDED BELOW] If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below. [INSERT COMPANY NAME] [INSERT COMPANY ADDRESS] [INSERT COMPANY CITY, STATE] [INSERT COMPANY ZIP CODE]